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BUDAPEST HELPS

Refugees fleeing the war in Ukraine can count on Budapest.
On this site you can find how Municipality of Budapest helps you if you are in need, and how you can help as a citizen of Budapest.

Budapest. Strong city, strong community.

FRA Survey

Are you now in the EU after having fled the war in Ukraine?

FRA, the EU’s centre for protecting and promoting human rights, wants to hear about your experiences.

We would like to learn how you were treated.For example, could you find a place to live, a school or get a job? Please tell us.

Spread the word and complete the survey to help us protect your rights in the EU!

If you need help

TEMPORARY ACCOMODATION

We offer temporary accommodation in social facilities and in holiday resorts. Please note that these are established for temporary stay with limited comfort. Rooms have multiple beds, and restrooms serve multiple rooms. We are actively working on extending the capacities.

Please provide us with some information about your application:

  1. When and where do you arrive (if you have already arrived, where are you now)?
  2. With how many people do you wish to stay?
  3. How many children are coming with you?
  4. Do you need help to get to the accommodation?
  5. Your name and phone number to get in touch

You can contact us via phone, too:
Call +36 1 327 1957 in working hours
Call +36 1 338 4186 outside working hours (Shelter Foundation’s phone)

Privacy policy

PUBLIC TRANSPORT

Budapest’s public transport network is free of charge for refugees from Ukraine (with the exception of airport shuttle bus 100E, Budapest Castle Hill Funicular, nostalgia rides and boats).

Acceptable documents:

  1. Ukrainian passport
  2. Ukrainian ID card
  3. residence permit for Ukraine
  4. student card or certificate for nationals of third countries who were studying in Ukraine
  5. other documentation for nationals of third countries in which their Ukrainian address is displayed

For timetables and real-time route planning, download the BudapestGO app:

Letölthető az App Store-ból
Szerezd meg: Google Play

INFORMATION

In Hungarian or in English you can get any information about the city or about our help immediately via phone. If you contact us in Ukrainian or in Russian, we can call you back, or answer your request in writing. We answer requests in working hours – on Mondays and Wednesdays between 8:00 and 18:00, on Thuesdays and Thursdays between 8:00 and 16:30, and between 8:00 and 14:00 on Fridays.

If you get in touch outside working hours, we will answer them on the next day.
If you send us your phone number, we will call you back.

You can contact us via phone:
Call +36 1 327 1957 in working hours

You can also ask for information in person in the Information Point located in the underpass at Nyugati tér between 8:00 and 20:00.

If you want to help

MONEY

We use the money donated solely to cover the expenses of helping refugees from Ukraine.

Alternatively, you can transfer money to this account:
Account holder: Fővárosi Önkormányzat
Account’s name: „Pénzadományok humanitárius segítségnyújtáshoz – Ukrajna”
Account number: 11784009-15490012-11760007 (OTP)
IBAN: HU94 1178 4009 1549 0012 1176 0007
SWIFT: OTPVHUHB
Message to attach: UA-adomány Donor’s name, address/registered office, tax ID/tax number (Example: UA-adomány John Smith 8888. Budapest Pesti fasor 879., 8425604275)

If you wish to send more than 5 million HUF, an additional contract should be prepared. To get it, please contact us (tel.: +36 1 327-10-27 email: BerenteK@budapest.hu).

Privacy policy
Gift contract, which you accept with your transfer

MATERIAL DONATIONS

The Municipality cannot handle material donations at the moment. We recommend contacting the following non-governmental organizations that collect material donations: